Energy QOP delivers tightly scoped operational services where “done” is defined in advance. Performance is measured on completed, auditable outcomes that reflect real energy workflows—not hours, seats, or general activity.
PeopleProcessPerformance
expertise in
Energy
Building stronger, more connected teams
Two pillars of scalable growth
When hiring lags and teams are overloaded, project delivery and compliance suffer. Energy QOP steps in. Our recruitment support engages specialized talent across the energy lifecycle—from conventional power and oilfield services to grid modernization. Meanwhile, our outcome-based support manages defined workflows like permitting and O&M scheduling. We prioritize measurable results over “support hours,” helping you scale operations as your pipeline grows.
Built to scale growth
Work measured by results
Hire better talent
Outcome based operations support
Energy QOP provides defined, measurable results rather than open-ended support. Energy operators, EPC firms, and infrastructure developers partner with us to offload recurring tasks without increasing internal headcount. We prioritize predictable performance and rigorous completion standards, ensuring your spend is directly tied to finished, verifiable work. From grid modernization and EV infrastructure to oilfield O&M, we convert your operational backlog into completed milestones—giving your core team the room to focus on high-level strategy.
QUALITY OPERATIONS, QUALITY TALENT, REAL IMPACT,
A model built around defined outcomes
Energy QOP’s core model provides outcome‑based support where billing is tied to verifiable results. We start with a discovery call to define what “done” looks like for your specific assets—whether in oil and gas, nuclear power, or grid infrastructure. We align on completion standards and integrate workflows directly into your systems for seamless handoffs. For work that can't be standardized reliably, we also offer a traditional monthly option with a dedicated specialist.
Our most requested services
Energy Operations Contact Center
Support for asset owners, field technicians, and infrastructure end-users
We handle routine inquiries across phone, email, and chat, closing each interaction with clear, documented resolution. Our team categorizes and routes diverse inquiries—ranging from landowner relations and field tech coordination to EV charging support and utility billing. By directing issues through specialized protocols, we ensure your internal teams see progress without constant follow-ups. Energy QOP delivers consistent communication and repeatable outcomes that align with the high-demand rhythms of modern energy infrastructure.
Customer Account & System Updates
Complete account lifecycle updates with verified, evidenced record changes
We process service activations, transfers, and profile updates with precise validations within your system of record. Our team confirms required details and documents every update, ensuring billing and field teams operate from a reliable, current data state. Energy QOP ensures repeatable account adjustments with minimal rework, eliminating ambiguity in your operational data and ensuring consistency in execution across your entire energy infrastructure.
Field Operation & Scheduling Support
Manage work order lifecycle and administrative status updates for field teams
We coordinate the scheduling, mobilization, and status tracking of field work orders, keeping access notes and dispatch updates synchronized with your system of record. Our team confirms site readiness, prerequisite safety checks, and resource assignments to keep your project queues current. Energy QOP handles the administrative coordination, ensuring field crews and dispatchers operate with accurate, real-time information.
Document Control & Information Routing
Execute inbound document capture, indexing, and compliance-ready logging
We capture inbound correspondence, regulatory filings, and land-owner records, indexing them to the correct project workflows or asset accounts. Our team logs exceptions and returned documents with clear references, ensuring nothing is misclassified or delayed. Energy QOP brings order to high-volume correspondence, transforming incoming documentation into actionable work items and maintaining a verifiable audit trail for your operational records.
Invoice Intake & Exception Management
Support for vendor invoice intake, indexing, and project-level exception routing
We enter vendor invoices into your approval system, routing non-PO items to project owners while updating status on matched or exception invoices. We proactively flag duplicates and log credit memos to prevent stagnating queues. Energy QOP manages the administrative front end of accounts payable with documented dispositions; we handle the data and documentation only, never directly managing funds or payments.
Billing Exceptions & Operational Validation
Resolve billing exception cases with documented investigation and disposition
We investigate billing exception cases, gather evidence, document rationale, and prepare corrections or disposition packets for review. We handle rate misapplications, estimated bill reviews, duplicate bills, and adjustment requests with detailed notes so downstream teams have what they need to correct or close cases. Energy QOP focuses on the operational research and evidence-gathering phase, ensuring all billing adjustments are backed by a verifiable audit trail without performing accounting or fiduciary functions.
Tailored Service
Custom work items built around your workflow
You tell us the workflow you want off your plate. We map it into clear work items, define inputs and “done,” set exception rules, then connect it to the right systems so delivery is consistent and auditable with Energy QOP.
Dedicated Full-Time Specialist
Flexible tasks that do not fit our fixed outcome model
If a traditional model fits better, you can work with a dedicated full-time specialist through us. They focus on your workflows day-to-day, integrate into your tools where needed, and handle a wider mix of tasks that are hard to standardize into work items.
Frequently Asked Questions
Everything you need to know
How do we decide what services to start with?
We begin with a discovery call, identifying the energy operations creating the highest load or risk—including customer inquiries, billing validation, metering, or field coordination. Energy QOP only commits to services that can be clearly defined and consistently executed with firm completion standards.
How does work enter the workflow?
Intake varies by service. Work may enter through system integrations, automated triggers, scheduled batches, shared queues, or a defined handoff with your team. Each intake path is set per service to maintain a predictable operational flow.
Do you work in our systems or your systems?
Either, depending on what makes delivery clean and trackable. Sometimes we work directly in your systems, sometimes we use ours, and sometimes we bridge both so the workflow stays aligned. This ensures that our operations integrate seamlessly with your existing data environment without creating silos.
How do you define what counts as “complete”?
Each service is broken into outcome types with written completion rules. If evidence is required—such as a confirmation, status change, record update, or log note—that requirement is defined upfront.
How does pricing work?
Pricing is outcome-based. Each outcome type has a unit price tied to the completion rules. Most energy clients use a recurring service credit or minimum commitment, with usage applied to completed outcomes. If volume exceeds the included amount, overage is billed at the same unit pricing. Items that are out of scope or blocked are not treated as completed outcomes.
What does onboarding look like?
We align on scope and outcomes, confirm the intake method, set up the required tooling or integrations, then run a short ramp to validate that completion rules match day-to-day energy work. Energy QOP then runs delivery in steady state using the same definitions and pricing.
“We brought Energy QOP in to manage defined work queues end-to-end—covering customer inquiries, account updates, and exception processing—while ensuring consistent follow-up so no item stalls after the initial touch. Within the first few weeks, we established clear work item definitions and a steady completion rhythm that our internal operations team could genuinely rely on during peak demand cycles.
The difference is that this isn’t just vague coverage or ‘support hours.’ We see exactly what is completed, in progress, or blocked in real-time. They plugged directly into our systems and workflows, allowing us to pay only for verified outcomes. Our backlog stopped accumulating, turnaround became predictable, and we significantly reduced the internal time previously spent chasing status updates.”
Miles Harrington
Chief Operating Officer
Real stories of growth